Premier Bet Contact Options 📞
Support at Premier Bet runs through two channels: live chat and phone. Both are available in English and Swahili, so UK players can write in English without needing a translation.
The brand does not publish a support email address or a postal address that we can confirm, so we list none here. Treat any email address that claims to be Premier Bet support as unverified until it appears on the operator's own site.
Live Chat and Phone Support
Live chat is the practical first stop for account, deposit and withdrawal questions, because you can paste transaction details straight into the conversation. Phone support suits problems that need a spoken explanation, such as a blocked account.
The phone number is shown on the operator's own site. We do not reproduce it here, because numbers for a Tanzanian operator can change and calling from the UK may carry international charges.
- Live chat: English and Swahili
- Phone: English and Swahili
- Email: no verified address published
Response Times
Premier Bet does not publish a guaranteed response time for chat or phone. Withdrawals average 28 minutes according to the brand's own figures, but that is a payout speed, not a support promise.
When you contact support, have your account username, the amount, the payment method and the transaction time ready. This shortens any back-and-forth.
Operator and Licence Information
The operator is Entertainment Africa Ltd, trading as Premier Betting in Tanzania. Its licensing authority is the Gaming Board of Tanzania, which you can check on that regulator's official public register.
Premier Bet holds no licence valid for the United Kingdom. It is not regulated by the UK Gambling Commission, so UK escalation routes such as the Commission or an independent adjudication service do not apply to disputes with this brand. Complaints go to the operator's own support first.
Payments run through Tanzanian mobile-money methods such as Vodacom M-Pesa and Airtel Money, plus Premier Bet Voucher. Check whether these are usable from your location before depositing. The minimum gambling age is 18+.
If gambling stops being fun, set deposit limits and take breaks, and contact GamCare for free support.
